FAQ Page

🚚 Shipping Policy

At Cover Up, we aim to deliver premium mobile accessories quickly and safely.

Our products are also available on Amazon and Flipkart under the brand name Nainex, trusted by thousands of customers.


📦 Shipping Coverage

  • We currently ship across India

  • Orders are processed from our verified fulfillment partners


⏳ Order Processing Time

  • Orders are processed within 1–2 business days

  • Orders placed on Sundays or public holidays are processed the next working day


🚛 Delivery Timeline

  • Metro Cities: 3–5 business days

  • Other Locations: 4–7 business days

(Delivery time may vary due to courier delays or unforeseen circumstances.)


💰 Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout

  • Free shipping may be offered during promotions


📩 Order Tracking

Once your order is shipped, you will receive tracking details via email or SMS.


🤍 Need Help?

For shipping-related queries, contact us at:
📧 support@vyro.in


🔒 Privacy Policy

At Cover Up, your privacy is of the utmost importance to us.


📌 Information We Collect

  • Name, phone number, email address

  • Shipping & billing address

  • Payment details (processed securely via third-party gateways)


🔐 How We Use Your Information

  • To process and deliver orders

  • To provide customer support

  • To send order updates and important notifications

  • To improve our website and services


🛡 Data Protection

  • We do not sell or share your personal data with third parties, except for shipping and payment processing

  • All transactions are secured with industry-standard encryption


📧 Contact

For privacy-related concerns, email us at:
support@vyro.in


📜 Terms & Conditions

By accessing or purchasing from Cover Up, you agree to the following terms:


🛍 Products & Pricing

  • Product prices are subject to change without prior notice

  • We reserve the right to discontinue any product at any time


🚫 Usage Restrictions

  • Products are intended for personal use only

  • Any misuse or resale without permission is prohibited


🔁 Returns & Refunds

  • Returns are subject to our Return & Refund Policy

  • Customized products (if any) are non-returnable


⚖ Limitation of Liability

Cover Up is not responsible for any indirect or incidental damages arising from product usage.


📩 Contact

For questions related to terms, contact:
support@vyro.in


❓ Frequently Asked Questions (FAQ)

Q1. Are Cover Up products original?

Yes. All Cover Up products are premium quality and are also sold on Amazon & Flipkart as Nainex.


Q2. How long does delivery take?

Delivery usually takes 3–7 business days, depending on location.


Q3. What if I receive a damaged product?

Please contact us within 48 hours with images/videos at support@vyro.in.


Q4. Do you accept returns?

Yes, eligible returns are accepted as per our Return & Refund Policy.


Q5. Are customized products returnable?

No. Customized or personalized products are non-returnable.


Q6. How can I contact customer support?

You can reach us via email at support@vyro.in
Support Hours: Mon–Sat | 10 AM – 6 PM (IST)